nbajer Privacy
Policy

nbajer collects personal data through several channels: information you provide directly when registering or using the Platform; information generated automatically by your use of the Platform; and information received from third-party payment processors and identity verification providers. The categories of data we collect and the circumstances in which we collect them are described below.

Information you provide directly:

• Registration data: Full name, date of birth, email address, phone number, and username provided when creating an nbajer account.
• Identity verification documents: National identity card, passport, or other government-issued photo ID submitted during KYC (Know Your Customer) verification. Proof of address documents such as a utility bill or bank statement may also be requested.
• Payment information: Your bKash number, Nagad number, Rocket number, Upay number, bank account details, or card details (where applicable) used to process deposits and withdrawals. Full payment credentials are processed securely by our payment partners; nbajer does not store complete card numbers or mobile banking PINs.
• Communications: Content of messages you send to nbajer 's support team via email at [email protected], including the subject matter, message body, and any attachments you provide.
• Responsible gaming preferences: Deposit limits, time-out requests, self-exclusion requests, and any other responsible gaming settings you configure on your account.

Information collected automatically:

• Device and browser data: IP address, browser type and version, operating system, device model, screen resolution, and language settings collected when you access the Platform.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, search queries entered on the Platform, and navigation paths through the site.
• Transaction logs: A full record of all deposits, withdrawals, bets, casino game rounds, bonus activations, and account balance movements associated with your account.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in the Cookies section of this policy.

Information received from third parties:

• Payment processors: Confirmation of transaction status, payment method ownership verification, and fraud-check outcomes from bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification providers: Results of automated document checks and biometric verification performed by our third-party KYC partners where applicable.

nbajer does not sell your personal data to third parties. We share your data only where it is necessary to deliver our services, fulfil a legal obligation, or protect the safety and integrity of the Platform. The categories of third parties with whom we may share your data are described below.

• Payment service providers: We share the minimum necessary payment information with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other payment partners in order to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data-protection obligations.
• Identity verification providers: Where KYC checks are required, we may share your identity documents and related data with accredited third-party verification services. These providers process data solely on our behalf and are prohibited from using it for any other purpose.
• Game software providers: Casino game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive limited technical data (such as a session token or player ID) to facilitate gameplay. They do not receive your full personal profile.
• Fraud prevention and security services: We may share IP addresses, device fingerprints, and transaction data with specialist fraud-prevention partners to detect and prevent misuse of the Platform.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of nbajer, our players, or others.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of nbajer's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.

All third-party service providers that process personal data on behalf of nbajer are required to implement appropriate technical and organisational security measures and to process data only in accordance with our documented instructions. nbajer remains responsible for the protection of your data even when processing is carried out by a third-party processor.

nbajer takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and the nbajer servers.
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes, never in plain text), payment method identifiers, and identity document references.
• Access controls: Personal data is accessible only to nbajer staff and contractors who have a legitimate need to access it in the course of their duties. All staff with access to personal data are bound by confidentiality obligations.
• Regular security testing: The nbajer Platform and underlying infrastructure are subject to regular vulnerability assessments and penetration testing.
• Incident response procedures: nbajer maintains documented procedures for detecting, reporting, and responding to personal data breaches. In the event of a significant breach affecting your data, nbajer will notify you promptly.

Data Retention.

nbajer retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Specific retention periods vary by data category:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw your consent or request deletion.
• Cookie and analytics data: Anonymised aggregated data is retained indefinitely; individual-level technical data is retained for up to thirteen (13) months.

When personal data is no longer required and the applicable retention period has expired, nbajer will securely delete or anonymise it in a manner that prevents reconstruction.

The nbajer Platform is strictly intended for adults aged 18 years and over. nbajer does not knowingly collect, process, or retain personal data relating to individuals under the age of 18. Age verification is performed as part of the account registration and KYC process to prevent underage access.

If nbajer becomes aware that personal data has been collected from a person under the age of 18 — whether through a registration error, misrepresentation of age, or any other means — we will take immediate steps to delete that data, suspend the associated account, and void any transactions made through it. Any deposits made by an underage player will be returned, and any winnings accrued will be forfeited.

Parents and guardians who believe that a child under 18 may have accessed or registered on the nbajer Platform are urged to contact our support team immediately at [email protected]. nbajer will treat all such reports as a priority and will act without delay. We also encourage parents and guardians to make use of third-party parental control software to prevent underage access to online gambling platforms.